RESUME Garg, Sanjeev

 

 


EMPLOYMENT OBJECTIVE: Vice President of Information Technology, CIO, CTO

 

ADDRESS: 7401 Westlake Terrace, Apt 1412, Bethesda, MD 20817

 

CONTACT: 301-365-0068 (Home); 301-838-5044 (Work); sanjeev@gargs.net (e-mail)

 

STATUS: Born Nov 30, 1969, India (US permanent resident), married.

 

EDUCATION:

 

·          Graduated from The American University, Washington DC, 1992, with a Master of Science degree in Computer Science and Applications.

 

·          Graduated from WIT, India, 1990, with a Bachelor of Engineering in Computer Engineering

 

 

KEY QUALIFICATIONS:

 

·         Senior IT management Experience: Have successfully managed both small and large teams (up to 50 employees and contractors) of software engineers and IT professionals in the development of mission critical applications and IT systems. Have implemented and institutionalized process disciplines such as project planning, tracking and oversight, software configuration management, and peer reviews to ensure timely, high quality systems delivery. Have successfully met accelerated project schedules within fiscal constraints.

 

·         Fiscal Responsibility: Have managed yearly operation budgets for upto $4MM. Managed Team building, IPO, mergers, acquisitions and downsizing organizations. Negotiated deep discounts (50-60%) with suppliers through competitive "run-offs".

 

·         Technical Leadership: Have provided architectural leadership in all positions, standardizing tools and techniques for disciplines as diverse as object modeling and design, high-availability server clustering and enterprise application integration.

 

PROFESSIONAL HIGHLIGHTS:

 

-          Implemented unified customer view, across MERANT’s enterprise applications, using EAI, data cleansing, data warehousing and OLAP technologies in support of E-Commerce and E-CRM initiatives. 

 

-          Implemented PORTAL technologies to allow customized views of corporate Intranet and Extranet in support of MERANT’s Business to Business (B2B) and Business to Consumer (B2C) initiatives.

 

-          Directed a team of consultants and internal personnel in the timely and successful upgrade of MERANT's SAP system.

 

-          Managed the convergence of worldwide help desk teams from three in-house systems to a single implementation of Vantive's customer support system.

 

-          Managed worldwide deployment of SAP (Finance and HR), Vantive & Aspect based Call Centers and Sales force Automation applications.

 

-          Provided management and technical leadership to two (2) start-up internet companies developing vertical portal sites and B2B products.

 

-          Managed Intranet, Internet and Extranet strategies for MERANT and Esprit Telecom. Delivered E-Commerce enabled web site accounting for over $1MM in sales during 1999.

 

-          Managed the development of Esprit Telecom’s first Internet based services – Bill view, a web-based bill viewing service, and Partner, an Intranet/Extranet solution for Partners for Esprit Telecom.

 

-          Achieved 10% improvement in quality and over 20% improvement in costs of Esprit Telecom’s billing operations through process improvement and new technology introduction.

 

-          Introduced the use of Internet technologies into the software development processes of Esprit Telecom in 1995 just as web technologies began to mature.

 

PROFESSIONAL HISTORY:

 

MERANT, Rockville, Maryland

 

02/98 - Present: Director, WorldWide Business Systems: Managing the delivery and support of new and existing Business Systems at MERANT including enterprise applications from SAP, Vantive, and Saratoga systems as well as MERANT's intranet and commercial web sites. Implemented Crossworlds and Vality as standard technologies for application integration and data cleansing respectively. Implemented Hyperion's multidimensional OLAP tool and data warehouse in support of a corporate initiative to significantly improve customer analysis and reporting. Implemented PlumTree Corporate Portal technology along with personalization, document management and search. Developed web-based customer support site (SupportNet) to provide fuller CRM and customer self-help capabilities.

 

Esprit Telecom, London, UK

 

09/94 - 02/98: Vice President, MIS: Managed building of IT team and infrastructure from grounds up.

Managed development of in-house systems to support network operations, fixed asset management, call traffic analysis, customer service, billing, Intelligent Networks (IN) and network configuration management. Managed provision and support of PC based desktop hardware and software. Led specification, procurement and operation of systems to provide LAN and WAN capability throughout Esprit. Directed Esprit’s internet (www.esprittele.com), intranet (home.esprittele.com) and extranet (partners.esprittele.com) including development of interactive information systems for use by Esprit’s customers. System designs featured distributed component-based architectures leveraging application server and Enterprise Java Bean technologies.

 

Frontier Telecommunications, Washington DC

 

06/93 - 09/94: Manager, Information Systems (Mid Atlantic Region): Directed team in the design, qualification, deployment and operation of IT systems and applications. Led design and implementation of LAN/WAN,including configuration of Cisco routers, TCP/IP routing, addressing and Internet connectivity. Introduced Windows NT into the commercial operating environment. Managed delivery of web based Intranet/Extranet services using Internet technologies - UNIX processing, PPP dial-up networking, SMTP messaging, web servers, Javascript and the Netscape Commercial Applications for bulletin boards, chat, electronic storefronts and on-line publishing.

 

01/92 - 06/93: Manager, Information Systems: Directed all aspects of IT operations. Led planning and development of systems related to accounting, marketing, billing, customer service and sales. Deployed Novell based LAN and New Bridge/Xyplex based WAN across all offices. Responsible for performing all aspects of the software life cycle, including analysis, design, programming and documentation.

 

 

The American University, Department of Telecommunications, Washington DC

 

10/90 - 01/92: Programmer Analyst: Developed database warehouse and associated data entry and reporting interfaces for cable and equipment inventory control. Implemented data integrity, accuracy and custom programs for interaction between AT&T ACUS and the university main Frame computer center.

Generated administration schemes for installation of new PBX/Voice mail systems. Developed and executed software test plans and monitored software performance and quality.

 

 

REFERENCES:

Available upon request